Shipping & reships.

When it ships

Every mailer goes in the post on the 20th of the month. We email every subscriber that day. Join on or before the 15th to get that month's mailer; later joiners start with the following month.

Where it ships

The United States, and internationally to: Canada, Mexico, Japan, South Korea, Australia, New Zealand, Singapore, Taiwan, Brazil. We're not currently shipping to the EU or UK. Product safety, VAT and packaging rules there require registrations we don't yet have. We don't want to take your money and then fail to deliver.

No tracking

Mailers go as stamped letters, which is how we keep prices low. Stamped letters have no tracking number and no delivery confirmation.

If a mailer doesn't arrive

• United States: if it hasn't arrived 14 days after the 20th, tell us and we'll send another one, free.
• International: if it hasn't arrived after 6 weeks, tell us and we'll send another one, free.
• One free reship per missing mailer, no questions asked.

Write to hello@crumpetpost.com with the email address on your subscription.

Wrong address?

Update it in the subscription portal before the 20th. Mailers returned for an address error aren't automatically re-sent, so please double-check it at checkout.

Customs & duties

International mailers are small, letter-sized envelopes. Rules differ by country, and in rare cases your country may charge a fee on delivery. We aren't able to predict or cover those.