Questions
The fine print, in plain words.
The basics
What exactly arrives each month?
An original art print by Korin (5×7 inches), a sticker sheet, and a short note about what inspired the piece. Every so often there's an extra, like a bookmark or a surprise. It all comes in one stamped envelope.
How much is it?
$9 a month for US addresses and $11 a month internationally. Pay for three months at once and you save 10%.
Prices include sales tax, so the price you see is the price you pay. There's no shipping line added at checkout.
Can I see what past months looked like?
Yes, on the Past months page. Each one shows the print and the note that came with it.
Billing & cancelling
When am I charged, and when does it ship?
Everyone is billed on the 1st of the month, and every mailer goes out on the 20th.
Join on or before the 15th and you pay today and get this month's mailer, then you're billed on the 1st like everyone else. Join after the 15th and nothing is charged until the 1st; your first mailer is next month's.
Does it renew automatically?
Yes. Subscriptions renew until you cancel, and we say so at checkout and in your confirmation email. Gifts do not renew.
How do I cancel, pause, or change my address?
Go to Manage subscription (it's in the menu and the footer of every page, and in every email). Sign in with your email, and you can cancel, pause, update your card, or change your address in a few clicks. No phone calls, no forms, no fee.
When you cancel, you keep the mailer for any month you've already paid for.
Do you charge sales tax?
Prices already include any sales tax that applies, so you'll never see a surprise at checkout.
Shipping
Where do you ship?
The United States, plus Canada, Mexico, Japan, South Korea, Australia, New Zealand, Singapore, Taiwan and Brazil. We're not currently shipping to the EU or UK. It's a customs and paperwork thing we can't yet take on, and we'd rather say so up front than let you find out at checkout.
Is there tracking?
No, and that's deliberate. Mailers travel as stamped letters, which is what keeps the price low. They don't get tracking numbers. Instead, we email everyone on the day they go out, so you know to watch your mailbox.
What if mine never shows up?
Tell us and we'll send another, free, no questions asked. If it hasn't arrived 14 days after the 20th (6 weeks for international), write to hello@crumpetpost.com.
My mailer arrived creased or scuffed.
Letters go through high-speed postal sorting machines, and now and then they come out a little worse for wear. If yours is badly damaged, send a photo to hello@crumpetpost.com and we'll sort it out.
Gifts
How do gifts work?
Two ways. You can send it straight to them: enter your recipient's address and we mail it. Or you can buy a gift code and send it to them yourself, and they enter their own address when they redeem it. Gifts come in 3, 6, or 12 months, are paid in full up front, and never renew.
Do gift codes expire?
No. A code works once, and it doesn't expire.
Still wondering? Write to hello@crumpetpost.com and a human will answer.
